Accessibility Statement for Rubbish Collection Shepherds Bush Services

This accessibility statement applies to the digital information and online services relating to rubbish collection in the Shepherds Bush area. Our aim is to make it easy for all residents, including disabled people, to find out about rubbish collection times, request collections, and understand local waste and recycling information.

Our commitment to accessible rubbish collection information

We are committed to providing an accessible digital experience for everyone who needs information about rubbish collection in Shepherds Bush. This includes older people, people with visual, hearing, cognitive or physical impairments, and anyone who uses assistive technologies such as screen readers, screen magnifiers or voice input tools.

Our goal is that residents can plan and manage their rubbish collection needs independently and confidently, without facing barriers when using our online information and services.

Standards and WCAG 2.1 AA compliance

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines explain how to make web content more accessible and user friendly for everyone. We work to ensure that information about rubbish collection in Shepherds Bush follows these principles, including text alternatives for non text content, sufficient colour contrast, clear headings and labels, and predictable navigation patterns.

Where we identify parts of our content or services that do not yet fully meet WCAG 2.1 AA, we prioritise fixes based on how much they affect residents’ ability to access essential rubbish collection information and request services.

Screen reader support

Our digital rubbish collection information for Shepherds Bush is designed to work with common screen readers. We use clear and descriptive headings, meaningful link text, and informative page titles so that users who rely on screen readers can understand the structure and purpose of each page. Images that contain important information are given text alternatives so that this information is available to people who cannot see the images.

We also aim to ensure that tables, lists and forms related to rubbish collection requests are marked up in a way that makes sense when read aloud by assistive technology.

Keyboard navigation and interaction

Residents should be able to use all key parts of our rubbish collection Shepherds Bush online information and forms using only a keyboard. This includes moving through navigation menus, filling in and submitting forms, opening and closing expandable sections, and accessing important alerts or messages about service changes.

We aim to provide a visible focus indicator so keyboard users can always see where they are on the page. Interactive elements are ordered in a logical sequence to support efficient keyboard navigation.

Accessible formats and support

If you find that any rubbish collection information for Shepherds Bush is not accessible to you, or if you need content in a different format, we will do our best to help. This may include providing information in larger print, plain language, or a different digital format where possible.

We also welcome requests for guidance on using our digital rubbish collection services with assistive technology. Our aim is to support you in accessing the information you need in a way that works for you.

Contact us about accessibility

If you experience any problems accessing rubbish collection information for the Shepherds Bush area, or if you would like to request an adjustment, please contact our accessibility team with the following details: the page or service you were using, what you were trying to do, and what went wrong or was difficult.

We take accessibility feedback seriously and will review your comments, respond to you, and, where possible, improve our rubbish collection Shepherds Bush content and services so they are easier to use in the future.

Ongoing improvements

We review the accessibility of our rubbish collection information and services for Shepherds Bush on a regular basis. As technology, guidance and resident needs evolve, we continue to update our content, design and code so that our digital rubbish collection services remain accessible, reliable and inclusive for everyone who relies on them.