Rubbish Collection Shepherds Bush Privacy Policy

This Privacy Policy explains how Rubbish Collection Shepherds Bush collects, uses, stores and shares personal data relating to our customers in the Shepherds Bush area. It is intended to provide clear information about our processing of personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all individuals and businesses who use our rubbish collection, waste removal or related services within the Shepherds Bush area.

Who We Are

Rubbish Collection Shepherds Bush is a waste removal and rubbish collection service operating in the Shepherds Bush area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed when you interact with us and use our services.

Personal Data We Collect

We collect and process different types of personal data when you enquire about, book, or use our services, or when you communicate with us. The categories of personal data we may collect include:

Identification and contact data such as your name, company name where applicable, home or business address, email address and telephone number.

Service and booking data such as details of the services you request, property access instructions, preferred dates and times, and records of communications about your booking.

Billing and payment data such as invoice details, billing address, payment status and method. Card details are processed through secure payment providers and are not stored by us unless strictly necessary and lawful.

Usage and technical data such as information provided when you contact us by phone, email or through online forms, including the date, time and content of your enquiry. Where you visit our website, we may collect technical data such as IP address, browser type and basic analytics data, where permitted by law.

Feedback and communication data such as complaints, compliments, survey responses and other feedback you choose to provide.

How We Collect Your Data

We may collect personal data directly from you when you contact us by telephone, email, contact form or in person to request a quote, make a booking or ask a question. We also collect personal data when you sign up to receive service updates or when you respond to customer satisfaction surveys.

We may receive data from third parties where this is necessary for providing services to you, for example from an estate agent, landlord, property manager or another party who books waste removal on your behalf and provides us with your contact details and property address. In such cases, we ensure that the data provided is relevant to the service and processed fairly and lawfully.

Lawful Basis for Processing

We only process personal data where we have a lawful basis under data protection legislation. The main lawful bases we rely on are:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking or use our rubbish collection services.

Legal obligation. We may process personal data where we are required to do so by law, for example in relation to tax, accounting, or compliance with waste management regulations.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that your rights and freedoms do not override those interests. This may include managing our relationship with you, improving our services, handling enquiries and complaints, and protecting our business from fraud or misuse.

Consent. In limited cases, we may rely on your consent, for example for certain forms of direct marketing communications. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided in this Privacy Policy or by following any opt out instructions communicated with the message.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide rubbish collection and waste removal services, including scheduling visits, accessing your property as agreed, and carrying out the service you have requested.

To respond to your enquiries, provide quotes, confirm bookings and keep you informed about the status of your service.

To issue invoices, process payments, maintain financial records and manage any refunds or disputes.

To manage our relationship with you, including customer service, complaint handling, and obtaining feedback to help improve our services.

To maintain and secure our business records, systems and website, and to protect against fraud or misuse.

To comply with legal and regulatory requirements, including waste transfer records, tax obligations and other statutory duties.

Where permitted, to provide you with relevant information about our services that may be of interest to you, while respecting your preferences and rights in relation to marketing.

Data Sharing and Processors

We do not sell your personal data to third parties. We may share your data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy or where required by law.

Service providers and processors. We may share personal data with third party providers who assist us in delivering our services or running our business. This may include waste transfer and recycling facilities, IT and hosting providers, email and communication platforms, secure payment processors, accountants and administrative support services. These providers act as data processors and may only process your personal data in accordance with our instructions and for the purposes we specify. They are required to implement appropriate security measures and to protect your data.

Professional advisers. We may share data with professional advisers such as accountants, auditors or legal advisers where necessary for the management of our business or to establish, exercise or defend legal claims.

Authorities and regulators. We may disclose personal data to law enforcement, regulatory bodies or public authorities where we are legally obliged to do so or where it is necessary for the prevention or detection of crime.

International Data Transfers

Where our service providers or systems are located outside the United Kingdom, your personal data may be transferred to and processed in countries that may not have the same level of data protection laws as the UK. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, and that your data is handled in accordance with applicable data protection law.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. In determining the appropriate retention period, we consider the type of data, the nature of your relationship with us, the potential risk of harm from unauthorised use or disclosure, and our legal obligations.

In general, we retain customer records and associated service information for a period that allows us to manage ongoing relationships and comply with tax and regulatory requirements. Once personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and service providers who need it to perform their duties, using secure systems and platforms where appropriate, and maintaining policies and procedures designed to safeguard information. While no system can be completely secure, we work to ensure that the level of protection is appropriate to the nature of the data and the risks involved.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Collection Shepherds Bush customers in the area, subject to certain legal limitations and conditions. Your rights include:

Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the original purpose and we do not have another lawful basis to retain it.

Right to restriction. You may ask us to restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our processing.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and you feel that your interests or fundamental rights and freedoms override ours. You also have an absolute right to object to direct marketing at any time.

Right to data portability. Where we process your personal data based on your consent or a contract and the processing is carried out by automated means, you may request that we provide the data to you or to another controller in a structured, commonly used and machine readable format, where technically feasible.

If you wish to exercise any of these rights, or if you have any questions about how we handle your personal data, you can contact us using the contact details available through our usual communication channels. We may need to verify your identity before responding to your request.

Complaints

If you are unhappy with how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioners Office or the data protection authority in the country where you live or work, if different.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will apply from the date they are published. We recommend that you review this Policy periodically to stay informed about how we protect your information.